ISG News

In a world where technology and business landscapes evolve rapidly, adaptability isn’t just beneficial—it’s essential. Join us as we take a visual journey through the major shifts of the last three decades with our timeline graphic, “Three Decades of Change.” Adapting to change has been a cornerstone of our success over the past 30+ years. […]

Outsoucring to a reliable BPO (Business Process Outsourcing) partner has become a strategic way to cut costs, improve operational efficiency and focus on core business functions. However, selecting the right BPO partner is crucial to achieving these benefits. With so many BPO providers to choose from, how do you ensure you make the best choice

The Business Process Outsourcing (BPO) industry has been evolving rapidly over the past few years, driven by technological advances, changing business needs and shifting global markets. As we move into 2025, businesses are looking for more innovative ways to optimize their operations, reduce costs and enhance customer experiences. To stay competitive, BPO providers must adapt

In today’s competitive business world, delivering exceptional customer service is more important than ever. Happy, satisfied customers are more likely to become loyal brand advocates, leading to repeat business and increased revenue. However, managing customer service in-house can be costly, time-consuming and resource-intensive. This is where outsourcing customer service to a reliable BPO (Business Process

Business Process Outsourcing (BPO) has undeniably transformed today’s business landscape. Organizations, whether large corporations or small startups are leveraging BPO to enhance their operations, cut costs and access talented professionals from across the globe. This strategic approach allows businesses to focus on their core competencies while entrusting non-core functions to external experts. However, even though

The consulting industry is undergoing a transformation that will fundamentally alter its essence. With 2025 on the horizon, a pressing question for business consultants, startups, and entrepreneurs is: What trends are emerging that will shape the future of consulting? In this blog, we will explore these trends to provide valuable insights that can assist professionals